Chris Nielson
About Chris Nielson
Chris Nielson serves as the Vice President of SMB Customer Success & Onboarding at Podium, where he has worked since 2023. He has extensive experience in customer success and project management across various industries, having previously held leadership roles at Allegiance, Inc., MaritzCX, and Lighthouse Research & Development, Inc.
Current Role at Podium
Chris Nielson serves as the Vice President of SMB Customer Success & Onboarding at Podium, a position he has held since 2023. His role focuses on enhancing customer experiences and ensuring successful onboarding processes for small and medium-sized businesses. Nielson's leadership is pivotal in driving customer satisfaction and retention within the organization.
Previous Experience at Podium
Prior to his current role, Chris Nielson was the Vice President of Enterprise Customer Success at Podium from 2018 to 2021. During this tenure, he managed customer success strategies for larger clients, contributing to the overall growth and customer engagement of the company. He also served as Vice President of SMB Onboarding from 2022 to 2023, further solidifying his expertise in customer onboarding processes.
Professional Background
Chris Nielson has extensive experience in customer success and project management across various organizations. He worked at Allegiance, Inc. in multiple roles, including Program Manager and Director of the Project Management Office. His tenure at MaritzCX as Director of Implementation Management further developed his skills in managing customer relationships and project execution.
Education and Expertise
Chris Nielson holds a Master of Business Administration (MBA) from the Marriott School of Business at Brigham Young University, which he completed between 2013 and 2015. He also studied Business Management and Psychology at Brigham Young University. His expertise includes designing enterprise loyalty systems and conducting consumer focus groups, as well as leveraging feedback data to drive organizational change.
Research and Project Management Experience
Nielson possesses a diverse background in research and project management across various industries, including technology, finance, healthcare, education, entertainment, and retail. He has conducted relationship and transactional survey programs and website usability studies, showcasing his ability to analyze and improve customer interactions and experiences.