Cody Hayes
About Cody Hayes
Cody Hayes is a Sr. Customer Success Manager at Podium, with a diverse background in customer success and management roles across various companies. He has experience in data analysis and has studied International Business at Utah Valley University.
Current Role at Podium
Cody Hayes serves as a Senior Customer Success Manager at Podium, a position he has held since 2019. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include managing customer relationships and driving engagement strategies to improve overall user experience. Podium operates in Lehi, UT, where Hayes contributes to the company's mission of helping businesses connect with their customers effectively.
Previous Experience in Customer Success
Before joining Podium, Cody Hayes accumulated significant experience in customer success roles. He worked as a Customer Success Manager at Vivint Solar for seven months in 2016. Following that, he spent a year at Merlin in Sandy, UT, where he continued to develop his skills in customer relationship management. His background in these roles has equipped him with the expertise needed to support and guide customers effectively.
Sales and Operations Background
Cody Hayes has a background in sales and operations, having worked as a Sales/Operations Manager at Trizon LLC for one year from 2014 to 2015. He also held the position of Team Lead Manager at the same company for nine months in 2014. These roles provided him with valuable insights into operational efficiency and customer engagement strategies.
Education and Academic Achievements
Cody Hayes studied at Dixie State University, where he completed a bachelor's degree from 2013 to 2014. He furthered his education at Utah Valley University, focusing on International Business, and achieved his bachelor's degree from 2014 to 2023. His educational background supports his professional roles in customer success and business operations.
Data Analysis Experience
Cody Hayes worked as a Data Analyst at Evidon, Inc from 2016 to 2018 for two years. This role involved analyzing data to inform business decisions and improve customer experiences. His analytical skills complement his customer success expertise, allowing him to leverage data-driven insights in his current position.