Colby Bender
About Colby Bender
Colby Bender is an Enterprise Customer Success Manager with a strong background in customer support and success roles across various companies, including Housecall Pro and Apple. He is recognized for his ability to empathize with customers and build trust through his experiences.
Current Role at Podium
Colby Bender currently serves as an Enterprise Customer Success Manager, Strategic at Podium. He has been in this role since 2023 and operates remotely from San Diego, California. In this position, he focuses on enhancing customer satisfaction and engagement through strategic initiatives. Prior to this role, he worked as a Strategic Customer Success Manager at Podium from 2022 to 2023, where he contributed to customer success strategies.
Previous Experience in Customer Success
Before joining Podium, Colby Bender held several positions in customer success across different companies. He worked at Housecall Pro as a Key Accounts Onboarding - Customer Success Manager for two years from 2020 to 2022. He also served as a Customer Success Manager, Strategic at ServiceTitan for six months in 2023. His experience includes developing processes that empower customers and enhance engagement.
Technical Support Background
Colby Bender has a solid foundation in technical support, having worked at Apple in various roles from 2012 to 2018. His positions included Specialist and Tier 1 Mac + iOS Technical Advisor. He also worked as a Technical Support Representative at RetailOps and Housecall Pro, where he gained valuable experience in customer interactions and technical problem-solving.
Educational Background
Colby Bender achieved an Associate's Degree from Willow International Community College. He completed his high school education at Clovis West High School in 2009. His educational background has provided him with the foundational skills necessary for his career in customer success and technical support.
Professional Skills and Reputation
Colby Bender is recognized for his ability to empathize with customers, which allows him to understand their needs effectively. He has built a reputation based on humility and trust, leveraging personal experiences to connect with clients. His skills in developing world-class processes for customer empowerment further enhance his effectiveness in customer success roles.