Cole Suter
About Cole Suter
Cole Suter serves as an Onboarding Customer Success Manager at Podium, where he has worked since 2022. He specializes in leveraging technology to improve student engagement and comprehension, drawing on his extensive background in education and experience in the SaaS industry.
Work at Podium
Cole Suter has been serving as the Onboarding Customer Success Manager at Podium since 2022. In this role, he focuses on enhancing customer experiences through effective onboarding processes. His responsibilities include facilitating post-sales handoff and providing training for small to medium-sized businesses (SMB) and commercial accounts. Cole leverages his expertise in technology to improve customer engagement and satisfaction.
Education and Expertise
Cole Suter earned a Bachelor of Arts (B.A.) in Spanish Language Teacher Education from Brigham Young University - Idaho, where he studied from 2005 to 2012. His educational background includes a focus on teaching methodologies and language acquisition. He has developed strengths in using Google Workspace for Education and Microsoft Office, which he applies in both educational and professional settings.
Background in Education
Cole Suter has a diverse background in education, having worked in various roles across different school districts. He served as a United States/Nevada History Teacher at Clark County School District for 11 months. Additionally, he has experience as an interventionist, Spanish teacher, and social studies teacher at middle and high school levels. His work also includes collaborating with fellow educators to create cross-curricular units.
Previous Experience in Education
Before joining Podium, Cole Suter held several educational positions. He worked as an interventionist at Sweetwater County School District 1 for one month in 2021 and served as a Permanent Support Specialist at Teton County School District #1 for six months in 2021-2022. He also worked as a Student Counselor and International Student Processor at BYU-Idaho from 2009 to 2010, gaining valuable experience in student support and administration.
SaaS Industry Experience
Cole Suter has experience in the Software as a Service (SaaS) industry, where he focuses on customer success initiatives. His role emphasizes post-sales handoff, training, and onboarding processes tailored for SMB and commercial accounts. This experience allows him to apply his educational background to enhance user engagement and facilitate effective technology adoption.