Devan W.
About Devan W.
Devan W. is a Product Support Specialist at Podium in Melbourne, Australia, with a background in Network Technology. He holds a Bachelor of Information and Communications Technology from Swinburne University of Technology and has experience in both IT support and hospitality.
Work at Podium
Devan W. has been employed at Podium as a Product Support Specialist since 2021. In this role, Devan focuses on providing technical support and solutions to clients, utilizing a strong background in information technology. The position involves troubleshooting and resolving client issues, which aligns with Devan's skills in identifying innovative solutions.
Education and Expertise
Devan W. studied at Swinburne University of Technology, where they earned a Bachelor of Information and Communications Technology with a major in Network Technology. This program was completed over five years, from 2012 to 2017. The education provided a solid foundation in network technology, which supports Devan's current role in product support.
Background in Information Technology
Prior to joining Podium, Devan W. worked at Ascender HCM as Information Technology Help Desk Support for one year, from 2020 to 2021. This role involved assisting users with technical issues and enhancing their understanding of IT support processes. Devan's experience in this position contributed to their current expertise in product support.
Hospitality Experience
Devan W. has a background in hospitality, having worked as a Senior Food & Beverage Attendant at Chocolate Buddha from 2014 to 2019 and as a Crew Member at McDonald's from 2012 to 2014. This experience has developed strong customer service skills, which are beneficial in their current role in IT support, allowing Devan to effectively communicate and assist clients.
Career Development and Networking
Devan W. is actively seeking new opportunities for career advancement and is open to connecting with others in the industry. This proactive approach reflects a commitment to professional growth and development within the field of information technology.