Devin Mason
About Devin Mason
Devin Mason serves as a Commercial Customer Success Manager at Podium, where he has worked since 2021. With over 10 years of experience in customer relationship management, he has a strong background in utilizing technology to enhance service efficiency.
Work at Podium
Devin Mason has been employed at Podium as a Commercial Customer Success Manager since 2021. In this role, he works remotely and focuses on enhancing customer satisfaction and success through effective relationship management. He has demonstrated success in utilizing current technologies to improve response times, contributing to the overall efficiency of customer interactions.
Previous Experience in Customer Relationship Management
Prior to his role at Podium, Devin Mason worked at STANLEY Security as a Customer Relationship Manager from 2014 to 2021. He managed customer accounts and ensured satisfaction over a seven-year period in the Greater Atlanta Area. Before that, he served as a Compliance Specialist at Vendormate, Inc. from 2011 to 2014, where he focused on compliance-related customer interactions.
Early Career at Honeywell
Devin Mason began his career as a Customer Service Consultant at Honeywell from 2008 to 2011 in Atlanta, GA. In this position, he developed foundational skills in customer service and relationship management, which he has built upon throughout his career.
Education and Expertise
Devin Mason earned a Bachelor's degree in Mass Communication/Media Studies from Clark Atlanta University, where he studied from 2003 to 2008. His educational background supports his expertise in customer relationship management, which spans over ten years.
Proven Problem Resolution Skills
Devin Mason has a proven history of fostering quick and successful problem resolution. His ability to address customer issues effectively has been a significant aspect of his roles throughout his career, enhancing customer satisfaction and loyalty.