Elena Canseco
About Elena Canseco
Elena Canseco is a Sales Development Representative at Podium, where she has successfully doubled annual recurring revenue by converting one-time customers into subscribers. She is bilingual in Spanish and English and has a background in customer service and sales, with aspirations to transition into software engineering.
Work at Podium
Elena Canseco has been employed at Podium as a Sales Development Representative since 2022. In this role, she focuses on engaging potential customers and converting them into recurring subscribers. Her efforts have contributed to the company's growth in annual recurring revenue, showcasing her effectiveness in sales development.
Sales Development Experience
Prior to her current position, Elena worked at Better as a Sales Development Associate and Customer Experience Associate from 2021 to 2022. During her tenure, she achieved a conversion rate of 64% for new leads into one-call closes, demonstrating her skills in intelligent objection handling and customer engagement.
Background in Customer Service
Elena has a strong background in customer service, having worked as an Office Manager at Massage Envy from 2011 to 2020. Her experience as a massage therapist has enhanced her empathy towards customers, contributing to a high customer satisfaction score of 4.8 out of 5 in her role.
Education and Qualifications
Elena Canseco completed her high school education at Tracy High School, earning a High School Diploma from 2000 to 2004. She is bilingual, fluent in both Spanish and English, which allows her to communicate effectively with a diverse range of clients.
Career Aspirations
Elena is aspiring to transition into a software engineering role. To support this goal, she has begun taking coding classes, indicating her commitment to developing new skills and advancing her career in the technology sector.