Fakhar Abbas
About Fakhar Abbas
Fakhar Abbas is a Sales Development Representative at Podium in Lahore, Pakistan, with over five years of experience in telemarketing, sales development, and customer support. He is recognized for his exceptional customer handling skills and has received positive feedback for his problem-solving abilities.
Work at Podium
Fakhar Abbas has been employed at Podium as a Sales Development Representative since 2022. In this role, he is responsible for engaging with potential customers and facilitating the sales process. His tenure at Podium has been marked by a focus on customer satisfaction and effective communication, contributing to the company's sales objectives.
Previous Experience in Customer Support
Prior to joining Podium, Fakhar Abbas worked at Mindbridge as a Customer Support Representative from 2021 to 2022. His role involved direct interaction with customers, addressing their inquiries and resolving issues. He also served at Mindbridge Private Limited in a similar capacity from 2018 to 2020, accumulating significant experience in customer support over these years.
Sales Development and Telemarketing Experience
Fakhar Abbas has over five years of experience in telemarketing, sales development, and customer support. His background includes a position as a Customer Success Specialist at Chat Pandas from 2020 to 2021. This diverse experience has equipped him with skills in customer engagement and sales strategies.
Educational Background
Fakhar Abbas studied at Government College University (GCU), Lahore, where he earned a Bachelor of Science degree in Statistics from 2019 to 2023. Prior to that, he completed his Intermediate studies in Mathematics and Computer Science at Superior College from 2014 to 2016. This educational foundation supports his analytical skills in sales and customer support.
Technical Skills and Tools
Fakhar Abbas is proficient in a variety of customer support applications, including Zendesk, Confluence, Salesforce, and Jira Service Desk. His expertise in utilizing these tools enhances service delivery and improves customer interactions. He is experienced in using dashboards and applications that facilitate effective customer support.