Geneva Maxwell
About Geneva Maxwell
Geneva Maxwell serves as the Enterprise Customer Success Director at Podium, where she has excelled in sales performance and leadership in the hospitality industry since 2021. With a background in hotel and restaurant management, she has held various roles that highlight her customer-oriented approach and financial acumen.
Work at Podium
Geneva Maxwell has been serving as the Enterprise Customer Success Director at Podium since 2021. In this role, she focuses on enhancing customer experiences and ensuring client satisfaction. Her responsibilities include overseeing customer success initiatives and driving revenue growth through effective relationship management. Maxwell's tenure at Podium has been marked by her ability to leverage her extensive background in the hospitality industry to meet and exceed sales goals.
Education and Expertise
Geneva Maxwell has a solid educational background in Hotel & Restaurant Management, having studied at Houston Community College from 2007 to 2009. She also attended the University of Houston, where she pursued Hotel & Restaurant Management from 2000 to 2002. Additionally, she studied Finance at Texas Southern University, achieving a degree in Business Administration. This diverse educational foundation supports her expertise in customer relationship management and financial acumen.
Background in Hospitality Sales
Maxwell has extensive experience in the hospitality industry, with a career spanning over two decades. She worked at Azul Hospitality Group as the Regional Director of Sales and Marketing from 2017 to 2021. Prior to that, she held positions such as Corporate & Business Travel Sales Manager at Courtyard by Marriott and Convention Sales Manager at Embassy Suites. Her roles have equipped her with skills in cold calling, closing business deals, and P&L analysis.
Achievements in Sales Performance
Throughout her career, Geneva Maxwell has consistently exceeded sales goals, demonstrating exceptional sales performance and leadership. Her customer-oriented approach and friendly personality have contributed to her success in building strong client relationships. Maxwell is recognized for her proficiency in hospitality CRM systems, which enhances her ability to manage customer relationships effectively and drive revenue maximization.
Experience in Hotel Openings and Conversions
Geneva Maxwell possesses significant experience in hotel openings and conversions. Her expertise in launching and transforming hospitality properties has been a key aspect of her career. This experience has allowed her to develop strong strategic planning abilities and a comprehensive understanding of the hospitality market.