Ivana Escalona
About Ivana Escalona
Ivana Escalona serves as the Associate Manager of Offshore Support at Podium in Lehi, Utah, where she has worked since 2023. She has held various roles at Podium since 2021 and has previous experience at Walmart and LendingClub.
Work at Podium
Ivana Escalona has been with Podium since 2021, holding various positions that highlight her expertise in support and quality assurance. She started as a Product Support Specialist, where she worked for seven months. Following this role, she served as a Product Support Coach for four months, enhancing the skills of her team. Ivana then transitioned to the role of Quality Assurance Coordinator, contributing to the quality of services for eight months. In 2023, she advanced to the position of Associate Manager of Offshore Support, where she continues to manage support operations.
Previous Experience
Before joining Podium, Ivana Escalona worked at Walmart as a Partnerships Specialist from 2018 to 2020. In this role, she focused on developing and maintaining partnerships to enhance business operations. Following her time at Walmart, she worked at LendingClub as a Loan Officer for eight months in 2020. This position involved assessing loan applications and providing financial solutions to clients, further diversifying her professional experience.
Career Progression
Ivana Escalona's career progression reflects her growth in the customer support and management sectors. Starting as a Product Support Specialist at Podium, she quickly moved up to roles that required greater responsibility, such as Quality Assurance Coordinator and Associate Manager of Offshore Support. Her experience at Walmart and LendingClub also contributed to her skill set, allowing her to develop a well-rounded background in partnerships and financial services.
Location and Work Environment
Ivana Escalona is based in Lehi, Utah, United States, where she has worked in various capacities at Podium. The location is known for its technology-driven environment, which aligns with her roles in support and management. Her work at Podium has allowed her to engage with a dynamic team focused on enhancing customer experiences through effective support strategies.