Jaden Tripp
About Jaden Tripp
Jaden Tripp is a Technical Product Support Specialist at Podium, where he collaborates with Support and Engineering teams to resolve bugs and enhance product documentation. He has a background in web development and experience in project management and programming languages.
Work at Podium
Jaden Tripp serves as a Technical Product Support Specialist at Podium, a position he has held since 2021. In this role, he collaborates with Support and Engineering teams to identify and prioritize bug resolutions. He leads training sessions aimed at educating support teams on troubleshooting techniques for new feature releases. Jaden also plays a key role in revising and authoring documentation for Podium's Web Suite and Voice(beta) products, ensuring that each feature release is well-documented. Additionally, he has templatized internal documentation to improve information discoverability within the organization.
Education and Expertise
Jaden Tripp completed a Web Development Bootcamp at Devmountain, achieving satisfactory completion in 2021. The program lasted for 13 weeks, during which he gained foundational knowledge in web development. He has developed expertise in various project management software, including Jira, Trello, and ClickUp, allowing him to create Epics, components, sprints, and Kanban boards. His technical skills extend to programming languages such as Angular and C#, which he utilizes in his current role.
Background
Prior to joining Podium, Jaden worked at Vivint as an Account Manager and Executive Resolution Specialist from 2020 to 2021. His tenure at Vivint lasted for five months and took place in Salt Lake City, Utah. This experience provided him with valuable skills in customer support and account management, which he has since applied in his current position at Podium.
Technical Skills and Tools
In his role, Jaden Tripp utilizes various tools and platforms to enhance productivity and communication. He regularly employs Salesforce, Slack, ClickUp, and the Twilio Console in his daily operations. His involvement in Agile Standups and Retrospectives helps him stay aligned with project developments, ensuring that he remains informed about ongoing initiatives and team objectives.