Jordan Freitas
About Jordan Freitas
Jordan Freitas is a Sales Development Representative at Podium, where he has worked since 2023. He has a background in customer service and sales, having previously improved user retention and managed teams at The Crack Shack and other organizations.
Work at Podium
Jordan Freitas has been employed at Podium as a Sales Development Representative since 2023. In this role, he focuses on generating leads and fostering relationships with potential clients. His responsibilities include identifying opportunities for growth and collaborating with the sales team to enhance overall performance.
Previous Experience in Customer Service Management
Prior to his current position, Jordan worked as a Customer Service Manager at The Crack Shack from 2022 to 2023. During his tenure, he successfully increased the user retention rate by 25%. He managed a team of 25 employees, providing training and coaching to improve service quality. Additionally, he launched a new loyalty program aimed at enhancing customer engagement.
Sales Development Experience
Jordan has experience as a Sales Development Representative at NEOGOV from 2022 to 2023. In this role, he was responsible for lead generation and client outreach. Before NEOGOV, he worked as a Sales Consultant at Larry H. Miller Dealerships from 2020 to 2022, where he developed skills in sales strategy and customer relations.
Team Leadership at Kneaders Bakery and Cafe
Jordan served as Team Lead at Kneaders Bakery and Cafe from 2019 to 2020. In this position, he oversaw daily operations and coordinated team activities. His leadership contributed to improved team dynamics and operational efficiency.
Education and Training Background
Jordan studied at Alpine School District, where he gained foundational knowledge and skills that have supported his career in sales and customer service. His education has played a role in his professional development and ability to manage teams effectively.