Kaitlyn Parker
About Kaitlyn Parker
Kaitlyn Parker is a Product Support Specialist with a background in technical support and benefits management. She has demonstrated strong project management skills and has successfully implemented solutions that improved operational efficiency.
Work at Podium
Kaitlyn Parker serves as a Product Support Specialist at Podium, a role she has held since 2022. Based in Atlanta, Georgia, she manages multiple projects independently, focusing on driving results. In her current position, she has successfully built a knowledge base support center that has reduced ticket resolution time by 50% using Salesforce. Her responsibilities include creating and updating records to maintain document compliance, showcasing her attention to detail and organizational skills.
Previous Experience at Apple
Before joining Podium, Kaitlyn Parker worked at Apple as a Technical Support Specialist from 2020 to 2021. During her 10-month tenure in a remote capacity, she developed strong technical support skills and contributed to customer satisfaction through effective problem-solving. Her experience at Apple laid the foundation for her subsequent roles in product support and benefits management.
Experience at Delta Dental Insurance
Kaitlyn Parker also worked at Delta Dental Insurance as a Benefits Specialist from 2021 to 2022. In this remote role, she was responsible for managing benefits-related inquiries and support. Her time at Delta Dental further enhanced her skills in customer service and benefits administration, contributing to her overall professional development.
Education and Expertise
Kaitlyn Parker earned a Bachelor of Science degree in Health Services/Allied Health/Health Sciences from Clayton State University. Her educational background has provided her with a solid foundation in health services, which complements her professional roles. She possesses strong networking and partnership skills, which have been instrumental in her career progression.
Professional Skills and Achievements
Kaitlyn Parker has a proven track record in managing data and maintaining document compliance throughout her career. Her ability to proof data accurately has been beneficial in her roles, ensuring high standards of quality and efficiency. She excels in managing multiple projects simultaneously, demonstrating her capability to drive results in fast-paced environments.