Karina Becerra MBA
About Karina Becerra MBA
Karina Becerra is the Director of Customer Advocacy at Podium, where she focuses on enhancing customer engagement strategies in both B2B and B2C contexts. She is an advocate for Diversity, Equity, Inclusion, and Belonging, and possesses a strong background in various industries including SaaS, Insurance, and Retail.
Work at Podium
Karina Becerra currently serves as the Director of Customer Advocacy at Podium, a position she has held since 2022. In this role, she focuses on enhancing customer engagement and satisfaction. Prior to her current position, she worked as the Senior Manager of Customer Success at Podium from 2021 to 2022. Her experience at Podium reflects her commitment to improving customer experiences and advocating for customer needs within the organization.
Education and Expertise
Karina Becerra holds a Master of Business Administration (M.B.A.) from Babson F.W. Olin Graduate School of Business, where she studied Marketing and Business Analytics. She also earned a Bachelor of Science in Communications from Boston University. Additionally, she has completed coursework at General Assembly in UX, SQL, and Product Management. Her educational background supports her expertise in B2B and B2C customer engagement strategies.
Background in Customer Success
Karina Becerra has extensive experience in customer success roles across various companies. She worked at AwareX, Inc. as the Director of Customer Success from 2018 to 2019 and as a Senior Manager of Customer Success from 2017 to 2018. Her previous experience also includes a position as a Senior Customer Success Manager at Catalina Marketing from 2013 to 2016. This background has equipped her with a strong understanding of customer needs and effective engagement strategies.
Advocacy for Diversity, Equity, Inclusion, and Belonging
Karina Becerra actively advocates for Diversity, Equity, Inclusion, and Belonging (DEIB) in her professional endeavors. She integrates these principles into her work, aiming to create inclusive environments that foster diverse perspectives. Her commitment to DEIB is evident in her approach to customer engagement and team collaboration.
Industry Experience and Skills
Karina Becerra has a strong background in several industries, including SaaS, Insurance, Consumer Packaged Goods (CPG), Retail, and Telecom. She possesses skills in Generative AI, which she incorporates into customer experience strategies. Her bilingual proficiency in Spanish and English enhances her ability to connect with a diverse client base, further supporting her effectiveness in customer advocacy.