Karrah Rust
About Karrah Rust
Karrah Rust serves as the Sr. Customer Success Director for Named Accounts at Podium, where she has worked since 2021. She has a background in customer success and operations, with previous roles at Podium and other companies, and holds a Bachelor of Science in Psychology from the University of Idaho.
Current Role at Podium
Karrah Rust serves as the Senior Customer Success Director for Named Accounts at Podium. She has held this position since 2021 and has been instrumental in developing customer success strategies that enhance client retention and satisfaction. Rust leverages Podium's Interaction Management platform to improve customer engagement and streamline communication processes.
Previous Experience at Podium
Before her current role, Karrah Rust worked at Podium in various capacities. She started as an SMB Implementation Manager in 2016 for six months, then transitioned to the role of Customer Success Manager for Strategic Accounts from 2017 to 2018. Following that, she served as the Senior Customer Success Manager for Named Accounts from 2018 to 2019. Her experience at Podium spans several years and multiple roles, contributing to her expertise in customer success.
Professional Background
Karrah Rust has a diverse professional background in customer success and operations. Prior to joining Podium, she worked at ADP as an Implementation Specialist II for Major Accounts in 2016 and at PayScale, Inc. as a Customer Operations Specialist from 2013 to 2014, later advancing to Senior Customer Operations Specialist from 2014 to 2016. This experience has equipped her with skills in managing customer relationships and driving business growth.
Education and Expertise
Karrah Rust studied at the University of Idaho, where she earned a Bachelor of Science in Psychology and a Minor in Business Administration from 2007 to 2012. Additionally, she participated in the National Exchange Program at the University of Tennessee-Knoxville in 2011. Her educational background complements her professional experience, providing her with a strong foundation in both psychology and business principles.