Kenna Woodward
About Kenna Woodward
Kenna Woodward is a Tier 2 Customer Advocacy Retention professional at Podium in Lehi, Utah, where she has worked since 2022. She has held various customer service and operations roles in the tech and service industries, including positions at XCITE SATELLITE and Intellipop.
Work at Podium
Kenna Woodward has been employed at Podium since 2022, currently serving as Tier 2 Customer Advocacy Retention. In this role, she focuses on customer retention strategies and advocacy, contributing to the company's commitment to enhancing customer experiences. Prior to her current position, she worked as a Product Support Specialist at Podium for three months in 2022, where she provided support for product-related inquiries.
Previous Employment Experience
Before joining Podium, Kenna Woodward held several positions in customer service and operations. She worked as a Customer Service Support Manager at XCITE SATELLITE, L.L.C. from 2017 to 2018. Following that, she served as Operations Manager at Cheryl Lee from 2019 to 2021. Additionally, she was a Support Representative at Intellipop from 2019 to 2022, where she gained extensive experience in customer support.
Education and Expertise
Kenna Woodward studied at the Skin Science Institute, where she focused on Aesthetician/Esthetician and Skin Care Specialist training. She achieved the designation of Master Esthetician, completing her studies from 2018 to 2019. This educational background provides her with specialized knowledge in skin care, which complements her customer service roles.
Career Timeline
Kenna Woodward's career includes various roles in customer service and operations. She began her professional journey at XCITE SATELLITE, L.L.C. in 2017, followed by positions at Intellipop and Cheryl Lee. Her tenure at Podium began in 2022, where she has continued to develop her skills in customer advocacy and retention.