Lauren De Soiza
About Lauren De Soiza
Lauren De Soiza serves as the Vice President of Product Support at Podium, where she oversees global support strategy and operations. With a strong background in customer support and success management, she previously held various roles at HubSpot and has earned multiple awards for her contributions.
Work at Podium
Lauren De Soiza serves as the Vice President of Product Support at Podium, a customer messaging platform. In this role, she oversees the global support strategy and operations, ensuring that the organization delivers a high-value experience to its customers and partners. Since joining Podium in 2022, she has focused on creating a positive and inclusive culture that encourages collaboration and innovation within her team.
Experience at HubSpot
Lauren De Soiza has an extensive background at HubSpot, where she held multiple roles from 2014 to 2022. She started as a Customer Success Manager and progressed to Senior Director of Customer Support, Interim Global Vice President of Customer Support, and Director of Customer Support for the Americas. Throughout her tenure, she was responsible for scaling and managing customer support teams across various regions and products, contributing to the company's customer success initiatives.
Education and Expertise
Lauren De Soiza studied at Babson College, earning a Bachelor of Science in Business Administration with a focus on Quantitative Methods from 2006 to 2010. She furthered her education at Babson F.W. Olin Graduate School of Business, where she obtained a Master of Business Administration (MBA) with a concentration in Marketing from 2012 to 2014. Her educational background supports her expertise in customer support and product management.
Career Background
Before her roles at HubSpot, Lauren worked at Babson College as the Assistant Manager of Recruiting & Branding from 2011 to 2014. This experience contributed to her skills in branding and recruitment, which she later applied in her customer support roles. Her career trajectory reflects a strong commitment to customer success and operational excellence.
Awards and Recognition
During her time at HubSpot, Lauren De Soiza received multiple awards, including the HubSpot Services Champion, the HubSpot Champagner Award, and the HubSpot Great Manager Award. These recognitions highlight her contributions to customer support and her leadership capabilities within the organization.