Maddi Malone
About Maddi Malone
Maddi Malone is a Small Business Customer Success Manager at Podium, where she has worked since 2021. She has a background in retail management and account management, having held various positions at companies such as Justice, Downeast Home & Clothing, and Jane.com.
Current Role at Podium
Maddi Malone serves as a Small Business Customer Success Manager at Podium, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that small businesses effectively utilize Podium's services. Her responsibilities include providing support and guidance to clients, helping them navigate the platform, and addressing any concerns that arise. Maddi's experience in customer success is integral to her contributions at Podium.
Previous Experience in Retail Management
Before joining Podium, Maddi Malone held several positions in retail management. She worked as a Store Manager at Downeast Home & Clothing from 2015 to 2018, where she oversaw store operations and staff management. Prior to that, she was an Assistant Manager at francesca’s® for six months in 2015. These roles provided her with valuable experience in customer service and team leadership.
Experience at Jane.com
Maddi Malone worked at Jane.com in various capacities from 2018 to 2021. She began as a Merchant Associate for 10 months, where she assisted with product management and vendor relations. Following this role, she advanced to Account Manager for two years, where she managed client accounts and facilitated communication between the company and its partners. Her tenure at Jane.com contributed to her expertise in account management and client relations.
Educational Background at Brigham Young University - Idaho
Maddi Malone earned her Bachelor of Science degree from Brigham Young University - Idaho, completing her studies from 2011 to 2016. This educational background provided her with foundational knowledge and skills applicable to her career in customer success and management. Her degree has supported her professional development and prepared her for various roles in the business sector.
Early Career at Justice
Maddi Malone began her career as a Lead Brand Rep at Justice, where she worked from 2012 to 2014 for two years. In this position, she was responsible for promoting the brand and engaging with customers. This early experience in retail helped shape her understanding of customer service and brand representation.