Marissa Coughanour
About Marissa Coughanour
Marissa Coughanour serves as the Associate Manager of Customer Advocacy at Podium, where she has developed training programs and fosters relationships with clients. With a background as an optician at Costco Wholesale, she brings valuable experience in customer service and problem-solving.
Work at Podium
Marissa Coughanour has been serving as the Associate Manager of Customer Advocacy at Podium since 2020. In this role, she has developed a structured training program aimed at addressing skill gaps and enhancing product and process understanding for new hires. Her position involves utilizing her extensive knowledge of Podium’s software to troubleshoot and provide creative solutions for strategic-level clients. Coughanour emphasizes building communicative and trusting relationships with both internal and external stakeholders, including Fortune 500 companies.
Education and Expertise
Marissa Coughanour possesses expertise in customer advocacy and training program development. Her role at Podium highlights her ability to coach peers on best practices for live customer interactions. This focus on fostering a customer-obsessed culture demonstrates her commitment to enhancing the customer experience through effective communication and relationship-building.
Background
Before joining Podium, Marissa Coughanour worked at Costco Wholesale as an ABO/NCLE Certified Optician from 2014 to 2020. During her six years at Costco, she gained valuable experience in customer service and product knowledge, which has contributed to her current role in customer advocacy. Her transition from the optical field to customer advocacy reflects her adaptability and commitment to professional growth.
Achievements
At Podium, Marissa Coughanour has successfully implemented a structured training program for new hires, which has improved their understanding of products and processes. Additionally, her efforts to coach peers on best practices have contributed to a culture focused on customer satisfaction. Her ability to build relationships with strategic clients, including Fortune 500 companies, highlights her effectiveness in her role.