Michael Clark
About Michael Clark
Michael Clark is an Onboarding Customer Success Manager at Podium, where he has worked since 2022. He holds a Bachelor of Science in Computer Science from Brigham Young University - Idaho and has a diverse background in IT support and digital services across several organizations.
Current Role at Podium
Michael Clark serves as the Onboarding Customer Success Manager at Podium, a position he has held since 2022. In this role, he is responsible for guiding new customers through the onboarding process, ensuring they effectively utilize Podium's services. His focus is on enhancing customer satisfaction and facilitating a smooth transition for clients.
Previous Experience in Customer Support
Prior to his current role, Michael worked in various customer support positions. He was an IT Support Specialist at Bluehost for three months in 2016, where he provided technical assistance to customers. He later served as a Multi-Channel Service Agent at Wayfair from 2015 to 2017, managing customer inquiries across multiple platforms. His experience also includes a role as Partner Program Success Manager at BasicInvite.com, LLC from 2019 to 2020, where he supported partner relationships.
Educational Background in Computer Science
Michael Clark studied Computer Science at Brigham Young University - Idaho, where he earned a Bachelor of Science degree from 2018 to 2021. His education provided him with a solid foundation in technical skills and problem-solving, which he applies in his professional roles.
Experience in Digital and Technical Support
Michael has a diverse background in digital and technical support roles. He worked as a Digital Specialist at Central Washington University from 2017 to 2018, focusing on digital solutions. Additionally, he was a Video Conferencing Technical Specialist at the University of Utah from 2018 to 2020, where he managed video conferencing systems. He also served as an Information Technology Specialist at Whitton Plumbing from 2020 to 2021, further enhancing his technical expertise.