Noam Kahn
About Noam Kahn
Noam Kahn is a Customer Experience Operations Manager at Podium, where he leads the implementation of customer support tools and oversees a team of analysts. He has previous experience at HubSpot in various strategy and operations roles, as well as co-founding AuxNation LLC.
Current Role at Podium
Noam Kahn serves as the Customer Experience Operations Manager at Podium, a position he has held since 2022. In this role, he leads the strategic and operational rollouts of customer support business tools, including LiveChat and Customer Satisfaction (CSAT) metrics. He oversees two Customer Success Analysts who are responsible for maintaining accurate reporting on key service level agreements, such as Response Time and Resolution Time. Kahn conducts daily meetings with leadership to monitor and adjust these service level agreements as necessary.
Previous Experience at HubSpot
Noam Kahn has extensive experience at HubSpot, where he held multiple roles. He worked as a Senior Strategy and Operations Analyst for four months in 2022, following a year-long tenure as a Strategy & Operations Analyst from 2020 to 2021. Prior to these roles, he served as an Associate Customer Support Specialist for 11 months and then as a Customer Support Specialist for three months in 2020. His time at HubSpot contributed significantly to his expertise in customer experience and operational management.
Educational Background
Noam Kahn holds a Bachelor’s Degree in Business Administration and Management from Skidmore College, where he studied from 2014 to 2018. In addition to his undergraduate education, he studied Social Sciences at the University of Amsterdam for 11 months in 2017. He completed his high school education at Needham High School from 2010 to 2014.
Early Career and Internships
Kahn began his career with various internships that provided foundational experience in marketing and operations. He worked as a Marketing Intern at Questrom School of Business, Boston University in 2015, and held a similar position at MassChallenge in 2016. He also interned at Mindspace.me in 2018. Additionally, he co-founded AuxNation LLC, serving as Co-founder and CMO from 2016 to 2018, which further developed his skills in marketing and entrepreneurship.
International Experience
Noam Kahn has gained international experience through various roles and studies. He worked as a Communications and Outreach professional for UPRISE Festival Europe in the Netherlands in 2017. His time in Tel Aviv, Israel, includes serving as an Excel Ventures Fellow at Birthright Excel Ventures in 2018 and as a Marketing Intern at Mindspace.me. This diverse background has contributed to his understanding of global markets and customer engagement strategies.