Olivia Willden
About Olivia Willden
Olivia Willden is an Onboarding Manager at Podium, with a background in customer service and sales. She has held various positions in retail and service industries, and has studied at Utah Valley University.
Current Role at Podium
Olivia Willden serves as the Onboarding Manager at Podium, a position she has held since 2022. In this role, she is responsible for overseeing the onboarding process for new employees, ensuring a smooth transition into the company. Her work contributes to the overall employee experience and helps facilitate integration into the company culture. Podium is located in Lehi, Utah, where Olivia continues to develop her skills in onboarding and employee engagement.
Previous Experience in Customer Service
Before joining Podium, Olivia Willden worked at Willis Towers Watson as a Customer Service Representative from 2018 to 2022. In this role, she gained valuable experience in client relations and service delivery. Her responsibilities included addressing customer inquiries and providing support, which enhanced her communication and problem-solving skills. This four-year tenure provided her with a strong foundation in customer service principles.
Career Development at Justice
Olivia Willden began her career at Justice, where she worked from 2015 to 2018. Initially, she served as a Sales Associate for one year before advancing to the position of Lead Sales Associate for two years. During her time at Justice in American Fork, Utah, she developed her sales and leadership skills, contributing to the store's operational success and customer satisfaction.
Education and Academic Background
Olivia Willden studied at Utah Valley University from 2017 to 2019, where she pursued higher education. Prior to that, she completed her high school education at Westlake High School from 2014 to 2017. Her academic background has equipped her with knowledge and skills applicable to her professional roles, particularly in customer service and onboarding.
Additional Work Experience
In addition to her roles at Podium and Willis Towers Watson, Olivia Willden briefly worked as an Onboarding Specialist at Hatch for three months in 2022. She also gained experience in the food service industry as a Server at Blue Lemon from 2017 to 2018. These diverse roles have contributed to her comprehensive understanding of various customer-facing environments.