Oscar Silva
About Oscar Silva
Oscar Silva is a Technical Product Specialist at Podium, where he has worked since 2020. He previously held roles at Podium, Utah State University, and KUBEX® Fitness, and he holds a Bachelor's degree in Mechanical Engineering from Utah State University.
Current Role at Podium
Oscar Silva serves as a Technical Product Specialist at Podium, a position he has held since 2020. In this role, he acts as the final point of escalation for technical issues related to Podium's financial technology solutions. He collaborates closely with Product Managers and Development teams to ensure that customer feedback is effectively integrated into the company's products. His work focuses on enhancing product functionality and user experience.
Previous Experience at Podium
Prior to his current role, Oscar Silva worked at Podium as a Product Specialist from 2019 to 2020. During this time, he gained valuable experience in product management and customer support. He contributed to the development and implementation of an objective severity model aimed at enforcing engineering service level agreements (SLAs), which improved the efficiency of technical support processes.
Experience at Utah State University
Oscar Silva worked as an Engineering Tutor at Utah State University from 2018 to 2019. In this role, he provided academic support to engineering students, helping them understand complex concepts and improve their skills. His experience as a tutor contributed to his ability to communicate technical information effectively.
Professional Background in Fitness
Before entering the tech industry, Oscar Silva was employed as a Fitness Navigator at KUBEX® Fitness from 2016 to 2018. In this position, he assisted clients in navigating fitness programs and provided guidance on health and wellness. This role helped him develop strong interpersonal skills and an understanding of customer service.
Education and Expertise
Oscar Silva earned a Bachelor's degree in Mechanical Engineering from Utah State University, completing his studies from 2015 to 2019. His educational background in engineering provides him with a solid foundation in technical principles, which he applies in his current role at Podium. His expertise in engineering and product management enhances his contributions to the development of innovative solutions in the fintech sector.