Paul Strader
About Paul Strader
Paul Strader is a Customer Success Manager with experience in managing client accounts and enhancing customer satisfaction. He has worked at Podium since 2021 and previously held roles at DealerSocket and The Church of Jesus Christ of Latter-day Saints.
Work at Podium
Paul Strader has been employed at Podium as a Customer Success Manager since 2021. In this role, he focuses on enhancing customer satisfaction and optimizing the use of Podium's products. He conducts Executive Business Reviews to ensure clients are effectively utilizing the platform. His responsibilities include managing over 250 client accounts, particularly in the healthcare sector, and retaining $2 million in Annual Recurring Revenue through strategic account management.
Previous Experience at DealerSocket
Prior to joining Podium, Paul Strader worked at DealerSocket as a Customer Success Manager from 2020 to 2021. During his tenure, he collaborated across various departments, including Marketing, Sales, Support, and Partnerships, to improve customer success outcomes. His experience at DealerSocket contributed to his expertise in managing client relationships and addressing customer needs.
Background in Service Missionary Work
Paul Strader served as a Service Missionary for The Church of Jesus Christ of Latter-day Saints from 2010 to 2012 in Armenia. This two-year experience involved community service and engagement, which helped him develop strong interpersonal skills and a commitment to helping others.
Education and Expertise
Paul Strader studied Mechanical Engineering at the University of Utah. His educational background provides him with a strong foundation in problem-solving and analytical skills, which he applies in his current role in customer success. His expertise includes understanding customer pain points and coordinating with internal teams to resolve escalations effectively.
Experience in the Glass Industry
Before his roles in customer success, Paul Strader worked as a Windshield and Glass Technician at Alpha Glass Solutions from 2014 to 2015. This position involved hands-on technical skills and knowledge of the glass industry, contributing to his diverse professional background.