Raelee B.
About Raelee B.
Raelee B. is a Product Support Specialist at Podium, where she has worked since 2020. She previously held roles at CleanTelligent Software, including Customer Success Manager and Service Agent, and holds an Associate's degree from Latter-day Saints Business College.
Work at Podium
Raelee B. has been employed at Podium as a Product Support Specialist since 2020. In this role, she focuses on providing product support and enhancing customer experiences. Her responsibilities include addressing customer inquiries and ensuring effective communication regarding the software's functionalities. Raelee's technical skills contribute to resolving issues efficiently, which supports the overall customer success initiatives at Podium.
Previous Experience at CleanTelligent Software
Before joining Podium, Raelee B. worked at CleanTelligent Software in various capacities. She served as a Customer Success Manager from 2019 to 2020, where she was responsible for ensuring customer satisfaction and success with the software. Prior to that, she was a Service Agent from 2017 to 2019, where she gained experience in customer support and service delivery. Her time at CleanTelligent Software provided her with valuable insights into customer needs and software training.
Education and Expertise
Raelee B. earned an Associate's degree from Latter-day Saints Business College, completing her studies from 2016 to 2017. This educational background has equipped her with foundational knowledge and skills applicable in her professional roles. Raelee's expertise includes software training and customer support, with a focus on enhancing customer success through effective communication and technical proficiency.
Technical Skills and Proficiencies
Raelee B. possesses strong technical skills that enhance her effectiveness in her roles. She is proficient in using Quickbooks, which aids in financial management and reporting. Additionally, her experience in software training allows her to communicate complex information clearly to customers. Raelee's written communication skills further support her ability to document interactions and provide clear guidance to users.