Sam Norton
About Sam Norton
Sam Norton is a Customer Success Manager at Podium, where he has worked since 2020. He has previous experience in various roles, including Training Supervisor at The Church of Jesus Christ of Latter-day Saints and Senior Account Manager at Crisp.
Current Role at Podium
Sam Norton serves as a Customer Success Manager at Podium, a position he has held since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize Podium's services. His responsibilities include managing customer relationships, providing support, and driving product adoption. Based in Lehi, Utah, Sam contributes to the company's mission of helping businesses communicate with their customers more effectively.
Previous Experience in Customer Success
Before joining Podium, Sam held the position of Senior Account Manager at Crisp from 2018 to 2019. In this role, he was responsible for managing client accounts and ensuring their needs were met. Prior to that, he worked as a Training Supervisor at The Church of Jesus Christ of Latter-day Saints in Provo, Utah, from 2017 to 2018. His experience in these roles provided him with valuable skills in customer engagement and account management.
Background in Mental Health Support
Sam's career began in the mental health field when he worked as a Residential Treatment Mentor at Telos in 2016. This position lasted for eight months and involved supporting youth in a residential treatment setting. His background in this area has contributed to his understanding of client needs and the importance of effective communication.
Educational Background in Psychology
Sam Norton earned a Bachelor of Science degree in Psychology from Brigham Young University, where he studied from 2014 to 2018. His education provided him with a strong foundation in psychological principles, which he applies in his customer success roles. The knowledge gained during his studies enhances his ability to understand and address customer concerns.