Samantha (Burkley) Aucunas
About Samantha (Burkley) Aucunas
Samantha (Burkley) Aucunas serves as an Enterprise Customer Success Manager, currently working at Podium since 2024. She has extensive experience in customer success roles across various companies, including ANDMORE, Updater, and Troops.
Current Role at Podium
Samantha Aucunas currently serves as an Enterprise Customer Success Manager at Podium, a position she has held since 2024. In this role, she focuses on ensuring the success of enterprise-level clients, leveraging her extensive experience in customer success management. Her responsibilities include developing strategies to enhance customer satisfaction and retention, as well as collaborating with cross-functional teams to address client needs.
Previous Experience at ANDMORE
Before her current role, Samantha worked at ANDMORE in various capacities. She was the Director of Customer Solutions from 2023 to 2024, and prior to that, she served as the Director of Customer Success for Agency & Enterprise from 2021 to 2023. Earlier in her tenure at ANDMORE, she was a Senior Customer Success Manager for 10 months in 2021. Her roles involved overseeing customer success initiatives and developing solutions tailored to client requirements.
Career Background in Customer Success
Samantha has a diverse background in customer success across several organizations. She worked at Updater as a Client Success Manager from 2016 to 2017 and later as Manager of Client Success from 2017 to 2019. Additionally, she held the position of Senior Client Success Manager at Troops from 2020 to 2021. Her experience includes managing client relationships and ensuring the delivery of high-quality service.
Education and Qualifications
Samantha studied at Florida International University, where she earned a degree in Public Relations from the School of Journalism and Mass Communications. Her education provided her with a strong foundation in communication strategies and client engagement, which she has applied throughout her career in customer success roles.
Early Career Experience
Samantha's early career included various roles that contributed to her skill set. She worked as a Client Success Associate at NuORDER by Lightspeed in 2014 and later as a Client Success Manager at the same company from 2014 to 2015. She also gained experience in the fashion industry as an E-Commerce Specialist at Burberry in 2013 and as a Showroom Coordinator at rag & bone for two months in the same year.