Seth Taylor
About Seth Taylor
Seth Taylor is a Strategic Customer Success Manager with a background in customer loyalty and strategy. He has worked for Podium and Vivint Smart Home, holding various roles that emphasize his expertise in customer success and marketing.
Current Role at Podium
Seth Taylor currently serves as the Strategic Customer Success Manager at Podium, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from Podium's services. His responsibilities include developing strategies to improve customer engagement and retention, as well as collaborating with various teams to address customer needs effectively.
Previous Experience at Vivint Smart Home
Seth Taylor has extensive experience at Vivint Smart Home, where he held multiple roles over several years. He began as a Customer Loyalty Representative in 2016, followed by positions as Customer Loyalty Team Lead, Manager of Customer Loyalty, and Manager of Competitive Response & Strategy. His tenure at Vivint Smart Home spanned from 2016 to 2020, during which he contributed to customer retention and strategic initiatives.
Education and Expertise
Seth Taylor earned a Bachelor of Business Administration (BBA) with a focus on Marketing from Utah Valley University. His educational background provides him with a solid foundation in business principles and marketing strategies, which he applies in his current role and previous positions to drive customer success and engagement.
Career Progression at Podium
Seth Taylor's career at Podium reflects a steady progression through various customer success roles. He initially joined Podium as a Customer Success Manager in 2020, then advanced to Senior Customer Success Manager from 2021 to 2023. His experience at Podium has equipped him with the skills necessary to manage strategic customer relationships and enhance overall customer satisfaction.