Sha Lyn Roberts
About Sha Lyn Roberts
Sha Lyn Roberts is a Field Customer Success Manager with extensive experience in customer service and sales operations. She has held various roles at companies such as StubHub, CastleBranch, and Podium, demonstrating proficiency in system training and a commitment to teamwork.
Current Role at Podium
Sha Lyn Roberts currently serves as a Field Customer Success Manager at Podium, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include collaborating with clients to understand their needs and providing tailored solutions to foster growth and success.
Previous Experience at StubHub
Sha Lyn Roberts has extensive experience at StubHub, where she worked in various roles from 2017 to 2021. She started as a Top Buyer Support Representative, providing assistance to high-value customers. Later, she transitioned to a Work Force Management Real Time Consultant for seven months and briefly served in Case Management for three months in 2018. Her time at StubHub contributed to her expertise in customer support and operations.
Background in Customer Service
Before her tenure at StubHub, Sha Lyn Roberts worked at CastleBranch as a Senior Customer Service Representative for seven months in 2016. She also held the position of Customer Service Representative for two years from 2014 to 2016. Additionally, she worked as a Customer Experience Specialist at CastleBranch for one year. These roles provided her with a solid foundation in customer service and support.
Education and Expertise
Sha Lyn Roberts earned her Bachelor’s Degree in Exercise Science from Utah State University, where she studied from 2012 to 2014. Her educational background complements her professional experience, particularly in system training and organization. She is proficient in using tools like Chilipiper and Gong, which enhance sales operations and contribute to efficient processes.
Sales Experience
In addition to her customer service roles, Sha Lyn Roberts has experience in sales. She worked as an Inside Sales Account Manager at Signature Products Group for four months in 2021 and as a Business Account Executive for the Utah Grizzlies for six months in 2021 to 2022. These positions have equipped her with skills in sales strategies and client relationship management.