Sherkia Miller
About Sherkia Miller
Sherkia Miller is a Tier 2 Advocacy Specialist currently employed at Podium since 2022. She has a background in customer service and banking, with previous roles at Convergys, Wells Fargo, Figure, Charter Communications, and Walmart.
Current Role at Podium
Sherkia Miller serves as a Tier 2 Advocacy Specialist at Podium, a position she has held since 2022. In this role, she focuses on providing support and solutions to customer inquiries, ensuring a high level of customer satisfaction. Her experience in advocacy allows her to effectively address complex issues and enhance the overall customer experience.
Previous Experience in Customer Service
Prior to her current role, Sherkia Miller gained extensive experience in customer service. She worked at Convergys as a Customer Service Representative from 2017 to 2018. Following this, she held positions at Charter Communications as a Billing Representative from 2018 to 2019 and at Figure as a Customer Success Associate from 2021 to 2022. These roles contributed to her skills in managing customer relationships and resolving issues efficiently.
Professional Background in Banking
Sherkia Miller has a background in banking, having worked at Wells Fargo as a National Business Banking Specialist II from 2020 to 2021. In this role, she was involved in supporting business clients with their banking needs, further enhancing her expertise in financial services and customer advocacy.
Educational Background
Sherkia Miller studied at the University of North Carolina at Charlotte, where she earned a Bachelor of Science in Biology from 2016 to 2017. Prior to this, she attended East Mecklenburg High School, focusing on Communication Sciences and Disorders from 2012 to 2015. This educational foundation has equipped her with critical thinking and communication skills applicable in her professional roles.
Early Career Experience
Sherkia Miller's early career included working at Walmart as a Bakery Clerk from 2015 to 2017. This initial experience in a retail environment helped her develop customer service skills and an understanding of consumer needs, which have been beneficial throughout her career.