Storm Gray
About Storm Gray
Storm Gray serves as the Product Support Team Coach at Podium, where he has worked since 2022. He has a diverse background in product support and customer service, with previous roles at eBay, Instructure, and Nike.
Current Role at Podium
Storm Gray currently serves as the Product Support Team Coach at Podium. In this role, Gray is responsible for leading the product support team, ensuring high-quality service delivery, and enhancing team performance. This position has been held since 2022, contributing to the operational efficiency of the support functions at Podium in Lehi, Utah.
Previous Experience at Podium
Before assuming the role of Product Support Team Coach, Storm Gray worked as a Product Support Specialist at Podium from 2021 to 2022. In this capacity, Gray focused on providing technical support and assistance to customers, addressing inquiries, and resolving issues related to Podium's products and services.
Professional Background in eBay
Storm Gray worked at eBay from 2017 to 2019, where the roles included responsibilities in Guaranteed Delivery, the Global Shipping Program, and as a Marketing Consultant. This experience took place in Draper, Utah, and contributed to Gray's understanding of e-commerce and customer service dynamics.
Experience at Instructure
From 2019 to 2021, Storm Gray was employed at Instructure as an L1 Support Engineer. This role involved providing first-level technical support, troubleshooting issues, and assisting users with their inquiries, further enhancing Gray's skills in customer support and technical problem-solving.
Education at Utah Valley University
Storm Gray studied at Utah Valley University from 2011 to 2014. This educational background provided foundational knowledge and skills that have been applied throughout Gray's professional career in various customer support and technical roles.