Ponderosa
Ponderosa offers a wide range of internet, voice, and streaming TV services for residential and business customers, along with comprehensive support and security features.
Internet Services
Ponderosa offers a variety of internet services to meet different needs. These include DSL and fiber internet options suitable for both residential and business customers. The company provides various internet plans with varying speeds and prices, ensuring flexibility to fit different budgets and requirements. Additionally, Ponderosa supports new service installations and offers a troubleshooting guide to assist customers with any issues they might encounter.
Voice Services
Ponderosa provides an array of residential and business voice services. These include standard calling features such as call forwarding, call waiting, and three-way calling. Voicemail services are also available, featuring options like E-Forward. For business customers, Ponderosa offers conference calling services managed through a web portal administration, catering to professional communication needs.
Streaming TV Services
Ponderosa offers streaming TV services that cater to the entertainment needs of their customers. This service allows users to access a variety of television content through the internet, providing flexibility in viewing options and accessibility. The streaming TV services are designed to complement Ponderosa's internet offerings, giving customers a comprehensive digital entertainment solution.
Affordable Connectivity Program
Ponderosa participates in the Affordable Connectivity Program, which aims to help households afford internet service. This initiative is part of the company's broader commitment to making internet access more affordable and accessible for a wider range of customers. Through this program, eligible households can receive assistance that reduces the overall cost of their internet service.
Customer Support and Billing
Ponderosa provides a range of customer support options to address various needs. This includes support for new service installations, troubleshooting guides, and FAQs. For billing and payment, the company offers several options including pay by phone, online payments, and paperless billing. Customers also have access to emergency services and outage information, ensuring they are well-informed during service disruptions.