Alison Prator
About Alison Prator
Alison Prator serves as the Head of Customer Success at Prelay, where she leads initiatives to enhance customer satisfaction and retention. With extensive experience in customer success roles across various companies, she specializes in developing strategies that support global customers in remote environments.
Current Role at Prelay
Alison Prator serves as the Head of Customer Success at Prelay, a position she has held since 2024. In this role, she is responsible for overseeing customer success initiatives and ensuring that customer needs are met effectively. She plays a key role in renewing, expanding, and renegotiating customer contracts on an annual basis. Alison also focuses on developing innovative success playbooks and strategies aimed at increasing customer retention rates and overall net revenue retention.
Previous Experience at Float.com
Before joining Prelay, Alison worked at Float.com as the Director of Customer Success from 2021 to 2024. In this capacity, she led customer success efforts and was instrumental in enhancing customer engagement and satisfaction. Her leadership contributed to the development of strategies that improved customer experiences and outcomes.
Experience at Hotjar
Alison Prator held multiple roles at Hotjar, including Sales Success Lead and Customer Success Manager, from 2017 to 2021. During her time there, she developed expertise in leading teams in a remote and asynchronous environment to support global customers. She also acted as the 'eyes and ears' for enterprise customers, focusing on understanding product usage and customer satisfaction.
Educational Background
Alison studied at Texas State University, where she earned a Bachelor of Business Administration (BBA) with a focus on Marketing from 2010 to 2013. She also attended Houston Community College from 2009 to 2010. Her educational background has provided her with a solid foundation in business principles and marketing strategies.
Skills and Expertise
Alison Prator specializes in end-to-end customer onboarding and support, go-to-market strategies, and sales enablement. She has a proven track record of recruiting and developing high-performing customer success teams. Additionally, she works cross-functionally with Sales, Marketing, Product, and Engineering teams to ensure that customer requirements are met and delivered on time.