Priority Dispatch
Priority Dispatch provides comprehensive emergency dispatch protocols for medical, fire, police, and nurse dispatch, supported by ProQA software, which is widely used in major U.S. cities and globally recognized for its effectiveness.
Overview of Priority Dispatch System
The Priority Dispatch System is a comprehensive suite of protocols designed for emergency medical, fire, police, and nurse dispatch. It is built on protocols approved by the International Academies of Emergency Dispatch. The system fields over 80 million calls annually and helps agencies achieve Accredited Center of Excellence (ACE) status. The system is instrumental in raising the standard for Emergency Dispatch and response since its inception in 1978.
ProQA – Leading Emergency Dispatch Software
ProQA is the number one software for Emergency Dispatch worldwide, playing a crucial role in enabling emergency dispatchers to field calls and dispatch services with speed and accuracy. It is used by 153 of the 200 largest cities in the United States, making it a trusted tool in the industry. ProQA is an essential part of the Priority Dispatch System and integrates seamlessly with its protocols.
Medical Priority Dispatch System (MPDS)
The Medical Priority Dispatch System (MPDS) includes 36 robust, scientifically validated protocols that guide dispatchers in managing medical emergency calls effectively. The system also features a Stroke Diagnostic Tool that identifies more strokes than medics at the scene. MPDS has been instrumental in improving patient outcomes through its evidence-based approach.
Specialized Dispatch Systems
The Priority Dispatch System offers specialized solutions such as the Police Priority Dispatch System (PPDS) and the Fire Priority Dispatch System (FPDS). PPDS is the most flexible emergency dispatch solution in law enforcement, while FPDS is the most comprehensive and flexible system for fire and rescue calls. Additionally, the Emergency Communication Nurse System (ECNS) is used by agencies on four continents and in seven languages to provide nursing dispatch services.
Quality Assurance and Continuing Education
QPR (Quality Performance Review) has been adding structure to quality assurance programs for over two decades within the Priority Dispatch System. This includes a structured QA program backed by the International Academies of Emergency Dispatch. The system also offers Continuing Dispatch Education (CDE) to ensure that emergency dispatchers stay current with the latest innovations and practices in the field.