Kevin Szoke
About Kevin Szoke
Kevin Szoke serves as the Senior Director of Upromise Operations at Prodege, LLC, a position he has held since 2020. With extensive experience in customer operations and loyalty programs, he has previously held various roles at Upromise over more than a decade.
Work at Prodege
Kevin Szoke has been serving as the Senior Director of Upromise Operations at Prodege, LLC since 2020. In this role, he oversees the operational aspects of Upromise, focusing on enhancing customer engagement and retention. His responsibilities include managing strategic partnerships that contribute to customer acquisition and engagement. Szoke's extensive experience in e-commerce supports his efforts in optimizing operations within the organization.
Previous Roles at Upromise
Before joining Prodege, Kevin Szoke held multiple positions at Upromise. He served as the Director of Customer Service from 2014 to 2020, where he managed customer interactions and service quality. Szoke also held the position of Director, Operational Compliance & Servicing from 2016 to 2020, ensuring adherence to operational standards. His roles included Director, Member Experience from 2019 to 2020, and Director, Customer Operations & Control from 2018 to 2020, both based in Newton, Massachusetts. His career at Upromise began as a Technical Accounts Manager from 2008 to 2011.
Education and Expertise
Kevin Szoke studied at Methodist University from 1996 to 2000, where he completed his degree. He possesses strong skills in strategic partnerships and has a background in e-commerce. His expertise includes developing and implementing loyalty programs that drive customer retention. Szoke is proficient in leveraging consumer insights to enhance brand loyalty and product adoption, which are critical components of his current role.
Career Progression
Kevin Szoke's career progression reflects a strong focus on customer service and operational management. He advanced through various roles at Upromise, starting as a Manager of Customer Service from 2011 to 2013, then moving to positions of increasing responsibility, such as Director of Customer Service and Director of Operational Compliance & Servicing. His diverse experience within the organization laid the foundation for his current leadership role at Prodege.