Proto
Proto offers an AI Customer Experience (AICX) platform that automates multilingual customer support across various industries and integrates with popular messaging apps.
Services
Proto offers an AI Customer Experience (AICX) platform designed to automate multilingual customer support. This includes chatbots, live chat, and ticketing systems. Moreover, Proto's solutions provide seamless integration with messaging apps like Facebook Messenger, WhatsApp, and Viber, enabling an omnichannel customer experience. The platform supports proactive chat and voice support, and it also features advanced integrations and add-ons to enhance customer engagement.
Industry Solutions
Proto provides tailored AI-driven customer support solutions for various industries. These sectors include financial services, health services, transport services, and government agencies. Each solution is designed to meet the unique demands of these industries, ensuring compliance with local privacy laws and enhancing customer service efficiency through the proprietary AI engine capable of handling local and mixed languages.
Global Presence and Strategic Locations
Proto maintains a global footprint with strategic operations in key regions, including Canada, the Philippines, and Kenya. This global presence ensures the availability of localized support and enhances the company's ability to meet diverse customer needs across different regions and industries. The reseller program further extends Proto's reach by enabling partners to implement Proto AICX solutions across various markets.
Integration with Messaging Apps
Proto's AICX platform integrates seamlessly with popular messaging apps like Facebook Messenger, WhatsApp, and Viber. This integration allows businesses to offer omnichannel customer support and engage customers across multiple communication platforms. Utilization of ChatGPT integrations further enhances the capability of the platform, making customer support more efficient and responsive.
Real-time Reporting and Insights
Proto's platform is equipped with real-time reporting and provides actionable insights from customer interactions. This feature enables businesses to monitor customer service performance continuously, make informed decisions, and optimize their support strategies. The data-driven approach helps in improving customer satisfaction and operational efficiency.