Florence Fermanis
About Florence Fermanis
Florence Fermanis is a Customer Success professional at Pulley, where she has worked since 2021. She holds a Bachelor's degree in Arts (History) and Law from the University of Sydney and has experience as a Volunteer Legal Assistant and Seasonal Clerk.
Work at Pulley
Florence Fermanis has been employed at Pulley in the Customer Success department since 2021. In her role, she has contributed to the development of vesting schedules, standardized options, and Legends. Her work focuses on enhancing customer experience and ensuring effective communication between the company and its clients.
Education and Expertise
Florence Fermanis earned a Bachelor's degree in Arts (History) and Law from the University of Sydney, completing her studies from 2015 to 2020. She also holds a Diploma in Language Studies (Chinese) from the same institution, which she pursued from 2017 to 2019. Additionally, she participated in the Chinese Language Studies Program at Peking University during the Spring Semester of 2019, where she achieved an Intermediate I level.
Background
Florence Fermanis has a diverse background that includes experience in both legal and customer service sectors. Prior to her current position, she worked as a Volunteer Legal Assistant at Redfern Legal Centre for five months in 2019. She also served as a Seasonal Clerk at K&L Gates in Sydney from 2019 to 2020, where she gained valuable insights into the legal profession.
Achievements
At Pulley, Florence Fermanis has played a significant role in creating vesting schedules, standardized options, and Legends. These contributions reflect her commitment to improving operational processes within the Customer Success team. Her educational background in law and language studies supports her ability to navigate complex customer interactions effectively.