Quavo
Quavo provides automated dispute management solutions for financial institutions, featuring tools like ARIA® and QFD® to streamline fraud management and dispute resolution.
Company Overview
Quavo specializes in providing automated dispute management solutions tailored for financial institutions. Their suite of services addresses various aspects of fraud and dispute management, ensuring regulatory compliance and improving operational efficiency. With a focus on integrating with core banking platforms and merchant collaboration software, Quavo offers comprehensive support for various transaction types.
Core Services
Quavo features multiple core services designed to streamline dispute and fraud management processes. Among these are Disputes as a Service™, fraud management AI tool ARIA®, and automated dispute management software QFD®. They also offer Dispute Resolution Experts™ (DRE™), a human intelligence service, consulting services, and a Knowledge Center filled with best practices, regulatory tips, and industry trends. Clients reportedly experience a 50% reduction in operating costs after implementing these solutions.
Product Offerings
Quavo's notable products include ARIA®, an AI tool for rapid fraud investigations, and QFD®, an automated dispute management software that integrates seamlessly with merchant collaboration platforms such as Ethoca and Verifi. These products aid in automating fraud investigations and dispute resolution processes, significantly reducing human error and recovery times.
Regulatory Compliance and Security
Quavo ensures compliance with several key regulations, including Reg E, Reg Z, Nacha, and card association mandates. They have completed third-party SOC 2 Type I and Type II audits and PCI Assessment, demonstrating their commitment to maintaining high security standards. Quavo is also listed on Visa’s registry of Global Service Providers.
Partnerships
Quavo collaborates with numerous industry-leading organizations to enhance the functionality and reach of their solutions. Key partners include AWS, About-Fraud, Episode Six, Fisent Technologies®, Rulesware®, SilverLake System®, Snowflake, Symitar® Vendor Integration Program (VIP), and TaskUs. These partnerships help to continuously improve and expand Quavo's offerings.