QuestionPro
QuestionPro offers a comprehensive suite of enterprise-grade research tools, customer experience management software, and workforce management solutions, supporting a wide range of industries and use cases.
Services
QuestionPro offers a diverse range of services to meet the needs of market research professionals. These services include a suite of enterprise-grade research tools, customer experience management software, and workforce management solutions to enhance employee experiences. The company provides specialized tools and resources tailored for various industries such as gaming, automotive, sports and events, education, government, travel & hospitality, financial services, healthcare, member experience, and technology. Key solutions include NPS+, audience, InsightsHub, InstantAnswers, Digsite, LivePolls, journey mapping, GDPR compliance, Positive People Science, and 360 feedback surveys.
Products
QuestionPro's range of products includes several tools designed to facilitate comprehensive research and management. The Customer Experience platform, SuiteCX, offers customizable and secure journey mapping and analytics. The proprietary NPS+ survey question integrates NPS, root cause, and comment question types for rich feedback. Additionally, the all-in-one CX dashboard features customizable widgets and robust reporting tools. For qualitative research, Digsite offers fast and flexible capabilities, while QuestionPro Audience provides high-quality respondent panels. InsightsHub is a dedicated research platform for organizing and sharing data. The LivePolls tool engages audiences with live polls, trivia, and quizzes.
Sector
QuestionPro serves a wide array of sectors by providing tailored tools and platforms to enhance research and management efficiency. Key sectors include gaming, automotive, sports and events, education, government, travel & hospitality, financial services, healthcare, member experience, and technology. By supporting varied industries, QuestionPro ensures that each sector can leverage its tools for optimal research outcomes, customer experience management, and workforce engagement. The company also offers resources such as blogs, eBooks, survey templates, case studies, training, and webinars to support industry-specific needs.
Integration and Compliance
QuestionPro emphasizes seamless integration and stringent compliance across its platforms. The solutions integrate with popular platforms like Salesforce, Zapier, Microsoft Dynamics, Twitter, Tableau, PowerBI, Domo, and others to enhance functionality. QuestionPro's tools are GDPR compliant and carry certifications such as ISO 27001:2013, CCPA, PCI-DSS, Section 508, PHI, and HIPAA, ensuring data security and regulatory adherence. These integrations and compliance measures make QuestionPro’s offerings suitable for a wide range of professional environments, enhancing data security and integration capabilities for users.
Global Reach and Language Support
QuestionPro supports a global client base with its multi-language capabilities, ensuring accessibility and usability for users around the world. The platform provides services in popular languages including Deutsch, Español, Português, 日本語, العربية, Français, Türkçe, Svenska, Nederlandse, Italiano, and Hebrew. By offering multi-language support, QuestionPro ensures that its tools are accessible to a diverse audience, facilitating widespread adoption across different regions and industries.