Redo Tech, Inc.
Redo Tech, Inc. offers a comprehensive return coverage service that enhances customer trust and increases checkout rates by providing a flexible, customizable return engine and AI insights to reduce return rates.
Services
Redo Tech, Inc. offers a comprehensive suite of services designed to streamline the post-purchase experience for merchants and customers alike. Their primary service is a free return coverage that eliminates risks for customers, thereby boosting trust and checkout rates. Additionally, they provide a flexible return engine that merchants can customize to fit their unique needs, operations, and automation processes. This includes features like a 2-click swap system that emphasizes exchanges over refunds and an AI-driven insight tool that suggests ways to reduce return rates.
Return Coverage Model
Redo Tech, Inc. monetizes through a return coverage model by making money when they successfully reduce returns for merchants. This model offers a free return management software that includes return labels and tools, setting them apart from competitors who charge significant fees. The service allows merchants to offer a premium post-purchase experience at no cost, while also generating new orders through features like the reshop option and incentivizing customers to take store credit instead of opting for hard refunds.
Customer Experience Enhancements
Redo Tech, Inc. provides several features to enhance the customer experience post-purchase. Their shipping protection feature not only ensures a smooth customer experience but also allows merchants to earn revenue from shipping coverage. The company offers a comparison of their pricing model with competitors, emphasizing the cost-free nature of their service, which claims a high attachment rate for shipping coverage, ranging from 55-90%. Additionally, they offer a single platform for managing returns, claims, and warranties, making after-sale logistics simpler for merchants.
Integration with Shopify
Redo Tech, Inc. offers a streamlined process for returns and exchanges through a Shopify plugin. This integration allows merchants using Shopify to seamlessly incorporate Redo Tech's return and exchange features into their existing operations. Customers can easily exchange any item for any SKU, which helps increase customer satisfaction and loyalty. The plugin further supports the company's 2-click swap system, facilitating quick exchanges and reducing refund requests by 50%.