Regal Voice
Regal Voice drives $3B in revenue by offering outbound cloud contact center software tailored for various industries, including healthcare, financial services, local services, and education.
Overview of Regal Voice
Regal Voice is a company specializing in outbound cloud contact center software. The company drives $3 billion in revenue through its comprehensive suite of tools designed to optimize various business strategies, including acquisition, sales, retention, and winback. Regal Voice caters to several industries such as healthcare, financial services, local services, and education, providing tailored solutions to meet each sector's unique needs.
Key Features of Regal Voice Software
Regal Voice offers a wide range of features within its software suite. These include Branded Caller ID to improve call recognition, Spam Remediation to enhance call deliverability, and a Journey Builder for creating customized customer journeys. The software also includes a Sales Dialer, Conversational AI Agents, and the capability to handle SMS and Email communications. These tools collectively aid in driving efficient and effective outbound contact center operations.
Industry-Specific Solutions
Regal Voice provides tailored solutions for various industries, including healthcare, financial services, local services, and education. Each of these sectors benefits from specific features and functionalities designed to address their particular needs. These industry-specific solutions help in optimizing operations, improving customer interactions, and enhancing overall business outcomes.
Compliance and Security Standards
Regal Voice complies with several major compliance and security standards. These include SOC2, HIPAA, GDPR, CCPA, Privacy, DPA, and TCPA regulations. This ensures that the company's software and operations meet stringent data protection and privacy requirements, providing clients with confidence in their data security and regulatory adherence.
Learning and Support Resources
Regal Voice emphasizes ongoing learning and support through its knowledge hub and Regal University. These resources provide comprehensive information and training, aiding users in effectively utilizing the software. The company also offers developer documentation for integration purposes, supporting technical teams in seamless software deployment. Additionally, a customer referral program with incentives helps drive community engagement and business growth.