Respondology
Respondology is a company specializing in real-time social media comment moderation across multiple platforms, supporting 23 languages and utilized by over 260 brands and organizations.
Services
Respondology provides comprehensive comment moderation services across four major social platforms. Their offerings include a customizable filtering dashboard, generative AI, and human moderation. Clients can manage and customize their moderation settings easily through The Mod™ tool. The service is available in 23 languages and offers real-time, 24/7/365 moderation to maintain online reputation and brand protection.
Technology and Methodology
Respondology employs a three-layer defense system to protect brands: Custom Filters, Generative AI, and Human Moderation. The platform's AI is adaptive, learning continuously from the dashboard and human moderators to improve its responses. It uses preinstalled and continually updated keyword and emoji filtering for immediate moderation. This combination ensures effective and timely management of social media interactions.
Clientele
Respondology is trusted by over 260 top consumer brands, innovative agencies, and major sports teams. Their wide adoption by high-profile clients underscores the reliability and effectiveness of their moderation services. The company provides clients with full control over their moderation settings, allowing them to decide what content is hidden or visible.
Moderation Team
Respondology boasts a team of more than 1,000 trained human moderators who serve as the final defense in their three-layer brand protection system. These moderators work alongside generative AI to ensure accurate and contextual moderation of comments, providing an additional layer of security and effectiveness for safeguarding online reputations.
Real-Time Moderation
Respondology delivers real-time moderation services available round the clock, 365 days a year. This ensures that clients' online reputation is continuously monitored and protected, enhancing their ability to manage and respond to social media interactions promptly. The immediate filtering of potentially harmful content helps maintain a positive online presence for brands.