ReturnLogic
ReturnLogic provides returns management software for eCommerce brands, offering automation, visibility, and optimization for various teams and processes.
Services
ReturnLogic provides comprehensive returns management software designed for eCommerce brands. Their services include returns automation for customer support teams, returns visibility for warehouse and operations teams, and returns optimization for managers and executives. The platform features capabilities for handling refunds and exchanges, issuing bonus credits, managing warranty returns, and offering returns analytics. Additionally, they provide automated return policies, eCommerce shipping policies, and tools to enhance the shopper experience.
Products
The product lineup of ReturnLogic includes a variety of tools and features tailored for efficient returns management. Key products include automated return policies, advanced returns analytics, and a white-label returns center for a seamless customer experience. The platform supports multiple types of returns such as direct, gift, and third-party warranty returns, and offers exchange incentives like bonus credit and free shipping. ReturnLogic also offers a cost of returns calculator and a free return policy template to assist merchants.
Integrations
ReturnLogic supports integration with major eCommerce platforms like Shopify and BigCommerce. The company provides pre-built integrations with trusted tools and various partners to enhance functionality. This includes a comprehensive API for custom integrations, facilitating seamless communication between different software systems and workflows.
Educational Resources
ReturnLogic offers a range of educational resources designed to help eCommerce brands optimize their returns process. This includes a returns optimization course that leverages returns data to enhance shopper experience and improve operational efficiency. The company also provides a variety of other resources such as blogs, case studies, e-books, podcasts, videos, and a glossary. Additionally, merchants can access a free Shopify CLV calculator on their platform.
Analytics and Performance Metrics
Advanced analytics are a core feature of ReturnLogic's software, providing valuable insights to validate returns processes and strategies. Merchants using the platform have reported a 30% decrease in returns, a 15-minute reduction in processing time per return, and a $5.00 increase in profit per return. These detailed analytics help businesses understand their returns flow, allowing for the optimization of operational efficiency and profit margins.