SageSurfer
SageSurfer is a behavioral health care coordination platform that integrates care for patients and providers through an interoperable, AI-enhanced system, achieving high engagement rates and significantly reducing rehospitalizations and emergency department visits.
Company Overview
SageSurfer is a behavioral health care coordination platform that empowers whole-person, whole-family health and crisis care. Through its easy-to-use, interoperable platform, SageSurfer helps patients and providers integrate care, ensuring smooth transitions from hospital to clinic to community. The company focuses on complex patients and moments, as well as the prevention and mitigation of mild to moderate diagnoses.
Services Offered
SageSurfer offers an array of services including omnichannel communication through video, audio, chat, and group text, integrated electronic health record (EHR) systems, and HIPAA-compliance. It provides AI-enhanced tools designed to improve efficiency and focus on precise patient interventions. The platform supports community mental health centers, substance use treatment centers, integrated health systems, county systems, peer support organizations, and health plans.
Patient Engagement and Outcomes
SageSurfer achieves patient engagement rates of 85-90%, 5X the industry average for active app use, with significantly reduced dropouts. It reduces rehospitalizations by 78% and emergency department visits by 35%, leading to dramatically improved patient outcomes. The platform manages integrated, personalized care plans, tracks and monitors goals, and ensures proactive intervention for patients and families.
Technology and Tools
SageSurfer harnesses AI-enhanced tools and risk-flagging dashboards to provide culturally informed, AI-recommended self-care content. The platform includes 150+ prebuilt workflows, multifaceted reports, and pre-built integration with community support providers. It offers intuitive communication tools and tracks and monitors utilization outcomes to help providers transition to value-based care standards.
Community and Philanthropy
SageSurfer adopts the 1-1-1 Philanthropy Model, dedicating more than 1% of its time and services to support behavioral health non-profits. It serves diverse populations with mental illness by providing culturally attuned content and coordinating proactive intervention among a connected, scalable workforce. The platform also ensures integrated communication among patients, providers, peers, and family members.