ScopeAI
ScopeAI, formerly known as Quiki, is a San Francisco-based B2B company that automates the process of communicating user insights to product and operation teams using natural language processing.
Company Overview
ScopeAI, formerly known as Quiki, is a B2B company based in San Francisco, CA, USA. The company operates in the operations sub-industry, providing automation solutions primarily to product and operation teams. With a small team of four members, ScopeAI leverages advanced natural language processing to extract valuable insights from customer conversations.
Services
ScopeAI automates the process of communicating user insights to product and operation teams. The company integrates with existing support channels like Zendesk, Intercom, and Desk.com (salesforce) to automatically tag and analyze customer conversations. This service helps businesses identify trends in customer feedback, thereby enabling them to make informed decisions.
History
ScopeAI was initially known as Quiki before rebranding. The company was part of the Winter 2017 (W17) Y-Combinator batch, a well-known startup accelerator. ScopeAI has since been acquired and continues to operate from its San Francisco base, focusing on the American and Canadian markets as well as offering remote and partly remote working options.
Technology
ScopeAI utilizes natural language processing (NLP) technology to analyze and interpret customer conversations. By integrating with popular support channels such as Zendesk, Intercom, and Desk.com (salesforce), the company provides automated tagging and trend analysis. This allows client teams to rapidly understand customer insights and feedback trends without manual intervention.
Locations and Remote Work
ScopeAI is headquartered in San Francisco, CA, USA, and predominantly serves the United States and Canada. The company offers flexible working arrangements, including remote and partly remote options, catering to the modern workforce and ensuring accessibility for talent globally.