Cristina Gil De Montes
About Cristina Gil De Montes
Cristina Gil De Montes is a Customer Success professional at Scratchpad, where she has worked since 2023. She has a background in social work and retail, with previous roles at Nordstrom and the County of San Diego.
Current Role at Scratchpad
Cristina Gil De Montes has been working at Scratchpad in the Customer Success department since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's products. Her position is remote, allowing her to engage with customers from various locations.
Previous Experience in Customer Service
Before joining Scratchpad, Cristina worked at Nordstrom as a Retail Sales Associate from 2006 to 2010 and again from 2011 to 2012. During her time at Nordstrom, she developed skills in customer engagement and sales, contributing to a positive shopping experience for customers.
Educational Background
Cristina earned her Bachelor of Arts in Human Development, Family Studies, and Related Services from California State University San Marcos, completing her studies from 2006 to 2010. She later pursued a Master of Social Work at California State University, Fullerton, focusing on Child Welfare Services from 2012 to 2014.
Experience in Social Services
Cristina has extensive experience in social services, having worked at the County of San Diego as a Protective Services Worker from 2014 to 2020 and as a Senior Protective Services Worker from 2020 to 2021. She also interned at North County Lifeline as a Community Assessment Team Intern from 2010 to 2011 and served as a Social Work Intern at the County of Orange from 2012 to 2014.
Career Progression at Scratchpad
Cristina's career at Scratchpad includes roles as Revenue Workflow Specialist I and II prior to her current position in Customer Success. She worked as a Revenue Workflow Specialist I from 2022 to 2023 and transitioned to Revenue Workflow Specialist II for six months in 2023, both roles performed remotely.