Diane Garcia
About Diane Garcia
Diane Garcia serves as the Director of Operations at Scratchpad, where she leads both the Customer and Operations teams. She has extensive experience in customer success and operations, having held various roles at companies such as Workpop, ZipRecruiter, and Cornerstone OnDemand.
Current Role at Scratchpad
Diane Garcia serves as the Director of Operations at Scratchpad since 2020. In this role, she leads both the Customer and Operations teams, focusing on enhancing customer satisfaction and improving operational efficiency. Her leadership is pivotal in aligning the company's operational strategies with customer needs.
Previous Experience in Customer Success
Diane has extensive experience in customer success roles across various organizations. She worked at Workpop, Inc. as the Director of Customer Success from 2018 to 2019 and held multiple positions at ZipRecruiter, including Customer Success Specialist and Exceptional Customer Service Representative. Her experience in these roles has contributed to her expertise in managing customer relationships and driving customer satisfaction.
Background in Operations Management
Diane has held several positions focused on operations management. At HigherMe, she was the Head of Operations for Customer Experience and also served in Client Success Operations. Additionally, she worked at Cornerstone OnDemand as a Sr. Manager in Global Product Support. These roles have equipped her with skills in operational strategy and team leadership.
Educational Background in Environmental Science
Diane holds a Bachelor of Science degree in Environmental Science from the University of California, Riverside. Her educational background provides her with a unique perspective that may influence her approach to operational strategies and decision-making within her roles.
Remote Work Experience
Diane has experience in remote work environments, particularly during her tenure at HigherMe, where she held remote positions. This experience has likely enhanced her adaptability and ability to manage teams effectively across different work settings.