Joey (Joanna) Rockman
About Joey (Joanna) Rockman
Joey (Joanna) Rockman serves as the Manager of the User Delight Team at Scratchpad, bringing over a decade of experience in customer satisfaction and relationship management. She has held various leadership roles across multiple industries, including retail and marketing, and has a strong educational background in Comparative Literature and Digital Marketing.
Current Role at Scratchpad
Joey Rockman serves as the Manager of the User Delight Team at Scratchpad, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and improving user experiences. Her leadership is characterized by a strong emphasis on understanding client needs and delivering tailored solutions.
Previous Experience
Joey Rockman has over a decade of experience in various leadership roles. She previously worked at Scratchpad as a Revenue Workflow Specialist Team Lead from 2021 to 2022 and as a Workflow Specialist for four months in 2021. Her earlier positions include Customer Success Manager at OpenReel, Membership Advisor at Equinox, and Marketing Associate at Kaufman Music Center.
Education and Qualifications
Joey Rockman studied at Emory University, where she earned a Bachelor of Arts in Comparative Literature from 2004 to 2008. She also attended NYU School of Professional Studies, focusing on Digital Marketing in 2017. Her educational background supports her expertise in customer relationship management and marketing strategies.
Leadership and Client Relationship Management
Joey Rockman is recognized for her ability to identify and address specific client needs, which has led to improved client outcomes. Her performance excellence is noted in her contributions to organizational success, particularly through effective client relationship management.
Career Timeline
Joey Rockman's career includes a variety of roles in retail and customer service. She worked at Bloomingdale's as a Selling Manager from 2011 to 2014, at AG Jeans as Store Manager from 2016 to 2017, and at Club Monaco as Store Manager from 2014 to 2016. Her diverse experience spans over 15 years in customer-focused positions.