Secret Escapes
Secret Escapes is a travel company with over 20 million members in the UK, offering access to luxury hotels and holidays at lower prices through free membership and a best price guarantee.
Overview of Secret Escapes
Secret Escapes is a travel company specializing in providing luxury hotel stays and holidays at lower prices. It has over 20 million members in the UK and offers free membership to its users. The company features over 200 sales each week, allowing users to access and book deals using just their email. Secret Escapes is known for its best price guarantee for hotel rates and added extras that make stays even more special.
Luxury Travel Deals
Secret Escapes specializes in luxury travel deals by featuring hand-picked hotels and holidays selected by travel experts. The company provides a variety of collections including spa breaks, boutique hotels, and city breaks. It also offers themed holidays such as romantic breaks, skiing holidays, and beach holidays. The deals available include new deals, exclusive deals, time-limited deals, flash deals, price drop deals, and free upgrade deals. The company also offers gift vouchers and promotional codes for discounts on bookings.
Global Operations
Secret Escapes operates in multiple countries including Belgium, Denmark, Germany, Hong Kong, Indonesia, Ireland, Italy, Malaysia, Netherlands, Norway, Switzerland, Singapore, and Sweden. This enables the company to offer a diverse range of travel experiences and destinations. Some examples include Maldives holidays, Portugal holidays, Sri Lanka holidays, New York City breaks, and safari holidays. The diverse offerings aim to cater to various travel preferences and interests.
Customer Support Options
Secret Escapes provides 24/7 chatbot assistance with live agents available for customer support. The company aims to ensure that their users have access to help at any time. Customer support includes help with bookings, as well as inquiries related to deals and travel destinations. The availability of round-the-clock assistance underscores the company's commitment to providing a seamless user experience.
ATOL Financial Protection
Secret Escapes provides financial protection for some of its flights and flight-inclusive holidays through the ATOL scheme. This protection ensures that users are safeguarded financially in the event of supplier insolvency. Additionally, the company also offers financial protection for package holidays through the same scheme. This set of protections aims to give customers peace of mind when booking their holidays via Secret Escapes.