Aluvisia Yvonne
About Aluvisia Yvonne
Aluvisia Yvonne is a Customer Service Specialist with extensive experience in various roles within customer service and business management, currently working remotely at Sendwave. She has a strong background in scientific programming, database management, and effective communication through graphic presentations.
Work at Sendwave
Aluvisia Yvonne has been employed at Sendwave as a Customer Service Specialist since 2018. In this remote role, she focuses on providing support for international remittance services. Her responsibilities include assisting customers with inquiries and ensuring a smooth transaction process. This position builds on her extensive experience in customer service across various industries.
Previous Experience in Customer Service
Aluvisia Yvonne has a diverse background in customer service, having worked in several prominent organizations. She served as a Customer Service Specialist with German at Johnson & Johnson from 2017 to 2018. Prior to that, she was a Customer Care Officer at SBM Bank Kenya from 2009 to 2012 and worked as a Client Services Manager at Standard Chartered Bank from 2012 to 2015. These roles contributed to her strong organizational skills and customer support expertise.
Education and Expertise
Aluvisia Yvonne holds a Bachelor of Commerce (B.Com.) degree in Accounting and Finance from Kenyatta University, which she completed from 2009 to 2013. She possesses expertise in scientific programming and is proficient in statistical software such as SAS, CsPro, and SPSS. Additionally, she has strong skills in database management and design, utilizing programs like MS Access and Epi Info.
Experience at Microsoft
From 2015 to 2017, Aluvisia Yvonne worked as an Account Executive at Microsoft in a remote capacity. During her time there, she developed skills in sales and customer relationship management, which enhanced her ability to address client needs effectively.
Technical Skills and Communication
Aluvisia Yvonne has a solid foundation in technology-related activities, including identification, survey, design, planning, and management. She is skilled in creating graphic presentations and effectively communicates using PowerPoint. Her technical skills complement her customer service experience, allowing her to provide comprehensive support.